GNIST Pointed Pumps Green Stiletto Heels

Shipping

How long will it take for the order to reach me?

We strive to deliver products purchased from Gnist Fashion in excellent condition and in the fastest time possible. If this is your first order with Gnist Fashion, we will try to reach to as fast as we can.

Please refer to the product page for estimated shipping and delivery timelines for domestic orders. From the time of shipping, it takes about 4-7 days for domestic orders to reach you. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What is the cost of shipping?

For all orders above Rs. 999, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 99 applies to all orders under Rs. 999. These charges are for pan India in case of Cash on Delivery.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges if paid online.

If you return an order delivered to you, order forward shipping charges will not be refunded

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at info@shopgnist.com and we will try our best to resolve your issues.

My order has been shipped. Can I track it?

For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order

You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Returns, Refunds, Cancellations and Exchanges

What is the return policy?

We don't entertain or accept returns as we promote Buy Less but Shop Wisely !! Our products are eligible for return and refund in case of damage or wrong product. The return and exchange policy for every product is clearly mentioned on the product page. For Size return we can exchange the size * Refer Return Policy

Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned.

How are returns processed?

Once you request to return a product via email or phone, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes quality control, a refund is initiated.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7-10 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, that this entire process takes 2 weeks after the return has been picked up. 

Refund, Return & Exchange Policy :

Exchange / Return policy:

Though we strive to give you a great customer experience each time you shop with us, but because the same products cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered on terms of Choice / Mistake / Likings 

We always call and confirm before dispatching an order. Your size and other details are properly confirmed before any dispatch. We don't entertain returns due to choice or wrong size, as we double-check before sending. 

Any direct or indirect order from our D2C website falls under the same policy :

Size Return / Exchange are not accepted as we promote Shop Wisely | BUY LESS & CHOOSE WELL 

   

Still, in case you wish to return, Returns are simple.

Please reach out to us at our Official contact details - Info@shopgnist.com | 9999170028.

We'll give options to return and a refund (gift card) for the amount you paid for the returning item via voucher or account settlement.

We charge an actual return logistic fee for every return (Forward+Reverse) or Min ₹299 to initiate the process.

• Rs 149 Charged for Return (only pickup old)
• Rs 299 Charged for Exchange (Pick up Old + Process New)

In case you choose to return simply reach us and we will arrange the pickup for you. The logistic fee for return will be deducted from your refund. 

In case cancelled/refund post receiving the order, we will deduct COD - Rs 30 & Forward Courier Rs 99 in addition to rest of the cost. This is to cover unsuccessful order. No such charge in case of exchange.

None of the used pairs will be Accepted, QC will be a key aspect before accepting the return, post which we will process the return. For Return, you have to print the label which we will provide at the time of return request. 

 

Exchange or refund is only acceptable within 3 Days post the order is delivered. 

We don’t accept returns or refunds on clearance and bundle offers. The product sold at a High discount is not returnable.

In case of any Size, damage or quality issue with the product, we exchange the product.

QC Return - Defects Warranting Rejection: Accepted for return

Material Deficiencies: Cracks, tears, inconsistent leather quality. 

Functional Deficiencies: Broken heel, Missing trim, Wrong size odds, upper damaged or cut.

Handmade Imperfections: - Not Accepted as the return reason

Crafting Variations: Minor stitching differences, Nails visible in the transparent heel, Side covering visible in transparent uppers.

Natural Material Traits: Color variations, grain inconsistencies, surface blemishes. Less adhesive stickiness (insole)

Cosmetic Flaws: Small scratches on material, minor colour differences, surface irregularities, adhesive marks.

We understand you would not like to accept these imperfections, but Handmade imperfections are integral to the unique charm of artisanal footwear.

Embracing these quirks showcases the craftsmanship and authenticity, distinguishing them from mass-produced items. Rejecting based on these imperfections would undermine their artisanal value, we can always get them fixed with any glue or clean wipe rather than returning them.

All you need to do is give us a call within 24 hours of delivery. Our customer care details are +91-9999170028 or drop an email at info@shopgnist.com.

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to the following terms:

 

• Return/exchange/replacement for goods/ merchandise are subject to inspection and checking by Gnist Team.
• Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
• Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
• Once your exchange/return request has been accepted, the exchange/refund process will be completed within 7-12 business days, subject to picking & product inspection.
• Some special rules for promotional offers may override Gnist Exchange/ Returns Policy.
• To check which items cannot be exchanged, please call our customer care number on +91-9999170028 through business days (Monday to Saturday) or mail us at info@shopgnist.com. We are constantly working to include more and more products to our exchange list.
• In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
• The cancelled product will be picked up by our courier partners and the refund will be processed once the products have been received and verified at our warehouse
• Place your item in its original packaging box if available else put in a box, please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice if available. Keep the product and the package ready for pickup by Gnist Fashion
• The product should be returned to our address at: Gnist Fashion, C-70 A JVTS garden chattarpur extension New Delhi -110074
• However, do give us a call and we can help you

As we are a small homegrown brand we request you to shop sensibly as every return cost us more that the actual order sometime. Happy to Help!

Company Name: COSMO ENTERPRISES

Number: 9999170028

Escalation Manager: 7503851882

Address: C-70 A/2 JVTS garden chattarpur New Delhi 110074

How to Measure Your Shoe Size

To find out your shoe size, follow the instructions below to measure your foot, and then use the charts above to find the appropriate size conversions.

1. Get a ruler, pen, and piece of paper.
2. Place the piece of paper flat on the ground and stand on it. Make sure your foot is flat.
3. Make a mark behind your heel and another in front of your longest toe. If one of your feet is larger than the other, use the longer foot to measure your size.
4. Measure the distance between the two lines in inches or centimeters.
5. Find your measurement on the women's size chart below to determine your correct size. If your measurement falls in between two sizes, round up.

Women Footwear Size Chart & Tips

1. Flats can be selected exactly as per cm of your feet.
2. Heels Select one size above
3. In case of Heavy feet or chubby feet please select one size above your actual measurement
4. UK means BATA SIZE ( for Indians)
5. CM is your Actual feet in Centimetres
6. EU Size is European size - 36 EU means 3 UK

 

PLUSS SIZE CHART

 

Shipping

How long will it take for the order to reach me?

We strive to deliver products purchased from Gnist Fashion in excellent condition and in the fastest time possible. If this is your first order with Gnist Fashion, we will try to reach to as fast as we can.

Please refer the product page for estimated shipping and delivery timelines for domestic orders. From the time of shipping, it takes about 4-7 days for domestic orders to reach you. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

We will charge actual Amount on Express shipping i.e can vary from Rs 150-400 for Under 1 Kg. Express shipping on available on prepaid orders. 

What is the cost of shipping?

For all orders above Rs. 999, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 99 applies to all orders under Rs. 999. These charges are for pan India in case of Cash on Delivery.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

If you return an order delivered to you, order forward/reverse shipping charges will not be refunded

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at info@shopgnist.com and we will try our best to resolve your issues.

My order has been shipped. Can I track it?

For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order

You can track the status of your package 24 hours after your order is dispatched from our warehouse.