Yes, when you’ve finished shopping, simply continue to the checkout and complete your transaction as a guest although if you do decide to create an ecostore account, your details will be saved for faster future transactions.

No problem. You’ll be prompted to enter separate details for delivery and billing addresses at checkout. If the addresses are the same you can specify that too and avoid entering your details twice.

Though we strive to give you a great customer experience each time you shop with us, but because the same products cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered on terms of Choice / Mistake / Likings 

We always call and confirm before dispatching an order. Your size and other details are properly confirmed before any dispatch. We don't entertain returns due to choice or wrong size, as we double-check before sending. 

Any direct or indirect order from our D2C website falls under the same policy :

Size Return / Exchange are not accepted as we promote Shop Wisely | BUY LESS & CHOOSE WELL 

Still, in case you wish to return, Returns are simple.

Please reach out to us at our Official contact details - Info@shopgnist.com | 9999170028.

We'll give options to return and a refund (gift card) for the amount you paid for the returning item via voucher or account settlement.

We charge an actual return logistic fee for every return (Forward+Reverse) or Min ₹399 to initiate the process.

• Rs 149 Charged for Return (only pickup old)
• Rs 399 Charged for Exchange (Pick up Old + Process New)

In case you choose to return simply reach us and we will arrange the pickup for you. The logistic fee for return will be deducted from your refund. 

None of the used pairs will be Accepted, QC will be a key aspect before accepting the return, post which we will process the return. For Return, you have to print the label which we will provide at the time of return request. 

Exchange or refund is only acceptable within 3 Days post the order is delivered. 

We don’t accept returns or refunds on clearance and bundle offers. The product sold at a High discount is not returnable.

In case of any Size, damage or quality issue with the product, we exchange the product.

QC Return - Defects Warranting Rejection: Accepted for return

Material Deficiencies: Cracks, tears, inconsistent leather quality. 

Functional Deficiencies: Broken heel, Missing trim, Wrong size odds, upper damaged or cut.

Handmade Imperfections: - Not Accepted as the return reason

Crafting Variations: Minor stitching differences, Nails visible in the transparent heel, Side covering visible in transparent uppers.

Natural Material Traits: Color variations, grain inconsistencies, surface blemishes. Less adhesive stickiness (insole)

Cosmetic Flaws: Small scratches on material, minor colour differences, surface irregularities, adhesive marks.

We understand you would not like to accept these imperfections, but Handmade imperfections are integral to the unique charm of artisanal footwear.

Embracing these quirks showcases the craftsmanship and authenticity, distinguishing them from mass-produced items. Rejecting based on these imperfections would undermine their artisanal value, we can always get them fixed with any glue or clean wipe rather than returning them.

All you need to do is give us a call within 24 hours of delivery. Our customer care details are +91-9999170028 or drop an email at info@shopgnist.com.

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to the following terms:

• Return/exchange/replacement for goods/ merchandise are subject to inspection and checking by Gnist Team.
• Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
• Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
• Once your exchange/return request has been accepted, the exchange/refund process will be completed within 7-12 business days, subject to picking & product inspection.
• Some special rules for promotional offers may override Gnist Exchange/ Returns Policy.
• To check which items cannot be exchanged, please call our customer care number on +91-9999170028 through business days (Monday to Saturday) or mail us at info@shopgnist.com. We are constantly working to include more and more products to our exchange list.
• In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
• The cancelled product will be picked up by our courier partners and the refund will be processed once the products have been received and verified at our warehouse
• Place your item in its original packaging box if available else put in a box, please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice if available. Keep the product and the package ready for pickup by Gnist Fashion
• The product should be returned to our address at: Gnist Fashion, C-70 A JVTS garden chattarpur extension New Delhi -110074
• However, do give us a call and we can help you

As we are a small homegrown brand we request you to shop sensibly as every return cost us more that the actual order sometime. Happy to Help!

Company Name: COSMO ENTERPRISES

Number: 9999170028

Escalation Manager: 7503851882

Address: C-70 A/2 JVTS garden chattarpur New Delhi 110074

Goods which are in stock or available through our Delhi Warehouse will be delivered within 5 to 7 working days from the date of your order.

Please allow extra time for delivery during sale periods.

Note: we do not ship on public holidays. Orders placed during a public holiday will be organised and sent out in the following work days.

As soon as your order ships, you’ll receive a confirmation email with a tracking link, You will also get a whats app text for confirmation.

You can also text us over 9999170028 for tracking links

https://wa.me/message/35IXEOFEBGNWC1

Once you request to return a product via email or phone, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes quality control, a refund is initiated.

Couriers should leave your parcel in a safe location or call you once they arrive. We do 2-3 Attempt for any delivery. If unable to do so, please call or text us ASAP @ 9999170028

Sorry, we don’t accept back orders. Products will be available for purchase as soon as they are back in stock.

Easy. Just sign up to the e-newsletter to receive up-to-date information about specials and promotions (scroll down to the bottom of this page and enter your email address in the field provided).

We will process your refund within 7-10 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, that this entire process takes 2 weeks after the return has been picked up. 

Postage and packing rates depend upon location and are a flat rate charge:

• Free Shipping for orders ₹999 and above
• We Charge ₹99 below ₹999 order
• Exchange is chargeable as well - ₹149 Each side

Just email us with your order number, and we’ll send you a tax invoice via email. You will also get email on your registered address.

Our apologies, we can’t deliver to PO Boxes. We must have a physical address within India.

We take care when packing orders to ensure your goods arrive intact and unspoiled, while also making a minimum impact on the environment. We wrap items in paper that is often re-used and can be recycled.